Swaggiee created the topic: Managed Services Operations Assurance Head at Ericsson Nigeria
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
We are recruiting to fill the position below:
Job Title: Managed Services Operations Assurance Head
Req ID: 143160
This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries. Responsibilities & Tasks
Daily Customer Complaints.
H/W maintenance Preventive maintenance.
End to end issue handling and coordination with GSC.
Knowledge of Oracle/PL/SQL.
Ericsson Charging System Knowledge.
Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
Position Qualifications Core Competences:
Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication Skills
Problem Solving and strategic thinking
Delivering Results & Meeting Customer Expectations
Working with People
Creating & Innovating
Applying Expertise and Technology
Minimum Qualifications & Experience Requirements
Minimum 5 to 10 years of IT/Telecom experience.
Preferred Qualifications & Experience Requirements:
Problem solving and trouble shooting skills
Good communication skills
Application Closing Date
Method of Application
Interested and qualified candidates should: